This privacy policy sets out how On The Go Physio uses personal data we may collect and how we keep safe any information that you provide On The Go Physio.

Personal information may be provided to On The Go Physio through social media, when you use this website or when you receive face-to-face treatment or over the phone contact. We are committed to ensuring your privacy is protected in line with GDPR, Europe’s new framework for data protection. You can be assured that our data protection policy will be used in accordance with this privacy notice to ensure your data is fully protected. This policy is effective from 25th May 2018.

What personal data we collect

  • Full name
  • Age/date of birth
  • Postal address
  • Email address
  • History of presenting condition as well as job title, hobbies, past medical history and medication history.
  • Physical examination
  • Treatment performed

What we do with the information we gather

We require personal information related to your health records to help us understand your physiotherapy-related problem and how we can rehabilitate your issue. We may also collect this data for internal record keeping and to send promotional offers or to customise our website in keeping to the most popular demographic of patients that we see.

How we protect your personal data

We are committed to treating your data with the utmost care and take all appropriate steps to store and protect it in a secure online environment. Access to your stored health records and personal data is password-protected. Access to the Contact Us section of our website which you may complete with personal information is secured by using ‘https’ technology. Personal information we may receive from you via our website is physically secured via our hosting company at a data centre in Slough (UK) and has all of their Shared Cloud Hosting servers, the majority of VPSs & Dedicated Servers and all of their customers’ details including Microsoft Exchange mailboxes. By having their own data centres, they have built in a secure network infrastructure and do not rely on third-party solution. Their data centres are staffed 24 hours a day every day of the year, with ultra-strict access control, extensive CCTV coverage, and online firewall protection.

How we use cookies

Cookies are tiny text files stored on your computer’s hard drive when you visit certain web pages if you agree to its usage. You can choose to accept or decline cookies.

Cookies allow us to keep track of your preferences when using our website. When we analyse the data, we can identify which demographic of patients use our website and we can then tailor the website to our patients’ needs. We only use this information for internal and statistical purposes and then the data is removed from the system. By accepting the use of cookies, we do not gain access to your computer.

How we use Google Analytics
We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on through the use of cookies in order to provide meaningful reports about website visitors but they do not collect personal data about you. Additionally, Google Analytics only uses first-party cookies. This means that all cookies set by Google Analytics cannot be altered or retrieved by any service on any domain other than Further detailed information on Google Analytics cookies can be found at

How long do we keep your personal data?
We will only collect and keep your personal data for as long as it is necessary for the purposes explained above. At the end of that retention period, your data will either be deleted completely or anonymised.

Who do we share your personal data with?

We sometimes share your personal data with your GP, consultant or health insurance provider but only in the interest of your health and wellbeing.

What are your rights regarding your personal data?

You may choose to restrict the collection or use of your personal information. You have the right to request details of personal information which we hold about you. If you believe that any information we are storing about you is incorrect or incomplete or if you have a concern about how we handle your data, please write to us as soon as possible so that we can promptly correct any information found to be incorrect.

If you are happy with the above, you do not need to take any action.

Our contact details are:

Contact name: Talia Lethbridge

Company: On The Go Physio Ltd

21 Chandos Road

07977 502 546